Returns & Exchanges

At Frankie, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making your shopping experience effortless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original box with all tags attached and include the printed return slip inside.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing